This Refund Policy describes the rules and procedures regarding refunds for reservations, services, and digital content purchased through the Vortex VR Rooms website. By booking or using our services, you agree to the terms outlined below. Please review this policy carefully before confirming any purchase.
Vortex VR Rooms provides immersive virtual reality experiences through reservations and service bookings. All transactions made via our website are considered final unless they meet the specific eligibility conditions listed in this policy. Since our services are based on time-specific reservations and real-time experiences, we encourage users to plan their bookings carefully.
VR room bookings are service-based and time-sensitive. Once a reservation is confirmed, the time slot is allocated exclusively for the customer. Because of this, we cannot guarantee refunds for late cancellations or no-shows. Digital content or add-ons delivered through our platform are also treated as final once provided.
Refunds may only be issued under the following circumstances:
- Duplicate Bookings: If a customer accidentally makes two or more identical reservations, the duplicate payments may be refunded after verification.
- Service Not Delivered: If a technical failure prevents the VR experience from being provided, and the issue cannot be resolved by our staff, a refund or rescheduling option will be offered.
- Exceptional Situations: In rare cases, such as emergencies or operational errors, refunds may be considered at the discretion of management.
The following cases do not qualify for refunds:
- Customer fails to attend the reserved session (no-show).
- Cancellations made shortly before the reservation time, outside the allowed cancellation window.
- Dissatisfaction due to personal preferences, gameplay outcomes, or subjective experience of the VR content.
- Incompatibility with personal equipment for digital content, if provided.
Customers who wish to cancel or reschedule must notify us within the allowed cancellation period stated on our booking page. Early cancellations may qualify for a partial or full refund, while late cancellations are generally non-refundable. Rescheduling is subject to availability.
If reservations or payments are made through third-party platforms or booking services, their refund policies will apply. Vortex VR Rooms cannot process refunds for transactions handled outside our official website or systems.
To request a refund, please contact our support team with:
- Proof of payment or booking confirmation.
- Details of the issue (duplicate charge, cancellation, or technical problem).
- Any additional evidence supporting your claim.
All refund requests will be reviewed fairly, and processing may require additional verification. Approved refunds will be issued within a reasonable timeframe.
Refunds will be processed using the same payment method used for the original transaction. The time it takes for funds to appear in your account may vary depending on your bank or payment provider.
Vortex VR Rooms is not responsible for customer dissatisfaction caused by personal expectations, user errors, or external factors beyond our control. Refunds are strictly limited to situations outlined in this policy and cannot be extended to cover unrelated circumstances.
We reserve the right to update or modify this Refund Policy at any time in order to reflect changes in our services, operational needs, or legal requirements. Any updates will take effect immediately upon posting to our website.
If you have questions about this Refund Policy or wish to submit a refund request, please contact our support team using the information provided on our website. We are committed to assisting you and will review all refund-related inquiries fairly and promptly.